Home » Streaming » YouTube Not Working on Samsung TV (Solved, Do This FIRST!)

YouTube Not Working on Samsung TV (Solved, Do This FIRST!)

If YouTube is not working on Samsung TV, then worry no more because you are on the right page. In this guide, I am going to show you a step-by-step process to fix this issue and get YouTube app to start working on your Samsung smart TV quickly.

You are probably trying to open your YouTube channel on your Samsung smart TV, but it’s not loading (shows a blue or black screen or tells you “you’re offline check your network connection“). 

Maybe the app even opened but it crashes back to the Home screen after working for a short while, freezes, or suddenly shows “network error occurred”.

YouTube not working on Samsung TV

Whatever problem it is that you are facing exactly, it doesn’t matter because I will show you exactly what you need to do to fix it.

So, if that sounds like what you are looking for, let’s dive right in!

YouTube Not Working on Samsung TV

If YouTube is not working on your Samsung TV, turn off your TV, unplug it from the power source and wait for 60 seconds, plug it back in and turn it back on. Now, open the YouTube app on your TV and it should start working.

There are so many factors that can cause the YouTube app to not work on your Samsung smart TV, ranging from device incompatibility to poor internet connection, corrupt app and cache files, outdated app, outdated Samsung TV tizenOS software, or even server issue from YouTube.

Now, let’s take a look at a step-by-step process to fix the issue, starting from the most common causes with highest chance of fixing the issue, down to the less likely but still effective methods.

1. Check if Your Samsung TV is Compatible

Not all Samsung smart TVs are compatible with YouTube app. Before anything, you need to be sure that your smart TV is actually compatible with YouTube. 

For now, YouTube is available on most recent Samsung Smart TVs running Tizen OS. You can find the full list of compatible models here on Samsung’s website

If your Samsung tizenOS smart TV is compatible, then you can move to the next tip below which will most like fix the issue for you immediately.

However, if your TV is not compatible, but you still want to stream YouTube on your TV, there are at least 2 alternative means to watch YouTube on your Samsung TV which I will discuss later in the guide.

2. Power Cycle Your Samsung TV

Power cycling can help fix a lot of streaming issues on your smart TV. It can help fix unresponsiveness, black screen, crash or lag while streaming. It also removes corrupt cache files that can cause streaming apps like YouTube not to work on your smart TV.

Power cycle is also known as a ‘Soft reset’ (differs from factory/hard reset in that all your settings and configurations remain untouched) and a lot of users who experienced this issue got it fixed using this method.

Here’s how to power cycle your Samsung TV and fix this issue with YouTube app not loading:

  • Unplug your TV from power outlet
  • Leave it unplugged for 60 seconds
  • Press the power button on your TV for 30 seconds (if your TV does not have a power button, you can skip this step). 
  • Plug the TV back into the power outlet and it should start working normally now.

If that fixed the issue for you, great! Otherwise, move to the next tip.

3. Check Your Internet Connection

A slow or unstable internet connection can cause YouTube app to not work on your Samsung TV, freeze or show network error. 

First thing you can do is restart your network router.

To do this, unplug your router, wait for 30 seconds and plug it back in. Once this has been done, connect your Samsung smart TV to your router and try to access YouTube again. That should fix any connection lag issue and YouTube app should start working on your Samsung TV.

There are a couple of other things you can do to fix any potential network issue, some of these include:

  • Switch to hardwire connection (i.e ethernet cables)
  • Check ethernet cables (in the case of wired connection)
  • Check your network or connection speed (from other channels or from another device)
  • Switch to a dual-band router and use the 5.0GHz frequency
  • Update DNS to Google DNS

How to Update DNS to Google DNS

  • Go to Settings with your Samsung TV remote controller.
  • From the settings page, click on the General tab

click on general settings tab

  • Click on Network 

select network settings

  • Next, select Network Status

click on network status

  • Under your connected network, click on IP Settings

select IP settings

  • Select the option to set DNS manually
  • Finally, edit the DNS Server and change it to

enter DNS server manually

  • Finally, click on OK button

Wait for it to be reconnected to the new DNS server and then restart your smart TV.

Now, go back to your Samsung TizenOS TV, open the YouTube app and it should be working perfectly well if network is the source of the issue.

You should take note of one thing though.

Obviously, it’s more likely to be a network issue if other channels like Hulu, Disney Plus, HBO Max, Discovery Plus and others are not working too on your Samsung smart TV. On the other hand, if these other channels are working, then network is very unlikely to be your issue.

If the issue is network and you have been able to fix it, great! Otherwise, let’s move to the next step. 

4. Update YouTube App

Another common reason why YouTube app stops working on Samsung smart TV is having an older version of the app installed. It can cause YouTube to show a black screen, freeze, or crash suddenly on your Samsung smart TV.

In that case, you need to check if you have installed the latest version, and if not, you need to update and install the most recent version of YouTube on your Samsung TV. Here’s how to do that:

  • Click on the Home button on your Samsung TV to go back to the Home screen
  • From the home screen, navigate to the bottom menu and click on ‘Apps’

click on Samsung TV apps icon

  • On the apps screen, navigate and click on YouTube app icon

select YouTube app on Samsung TV

  • On the YouTube app description page, you will find ‘Update App’ button if your YouTube app is not the latest version. In that case, go ahead and update it. Otherwise, you will find the ‘Open’ button.

On the same page, you will also find details showing the latest version number of the app and installed version number currently installed on your TV just below the Update/Open button. If they match, then you have the latest version installed. 

In addition, you can also turn on auto update for apps by clicking on the settings at the top right corner of the apps page (not YouTube app page, but ‘All apps’ page)

settings icon on app hub

That will ensure that all your apps are up to date. 

5. Clear YouTube App Cache

Cache files build up and are stored as you use apps installed on your Samsung smart TV. The longer you use them, the larger these cache files become. In some cases, these cache files become corrupt and affect the performance of the apps on your smart TV.

Hence, you need to clear the cache file to get your YouTube app to load afresh. In fact, it is recommended that you clear app cache files regularly for optimum performance. Once cleared, YouTube app should start working on your Samsung TV again. 

Now, let me show you how to clear cache files for apps on your Samsung TV.

  • Go to the settings by clicking on the settings button on your remote controller or the settings icon on the home screen

click on main settings icon

  • Click on the ‘Support’ tab

click on support tab on Samsung TV

  • Select ‘Self Diagnosis’ tab

click self diagnosis option

  • Click on ‘TV device manager’

click TV device manager

  • On the next page, click on ‘Clean Now’ buttons under ‘Memory Boost’ and ‘Clear Running Apps’

clean app memory on Samsung smart TV

  • Once cleaned, click on ‘Show App List’ under ‘Manage storage’
  • On the next page, scroll through the app list until you find YouTube, click on ‘View details’ under the app.
  • Finally, click on ‘Clear Cache’.

On some other Samsung TV models, you can find this page by going to Settings > Support > Device Care > Manage Storage.

NOTE: You can choose to clear the data too. However, that means you will have to sign into the app again with your YouTube account details the next time you open it. If you ask me, it’s worth doing as signing in and out of apps too can fix issues like this.

You can do this for as many apps that you experience similar issues with on your smart TV.

Now, go ahead and open the app. Then, sign in (if you cleared data) too and you should be up and running again with YouTube on your Samsung TV. 

6. Re-install YouTube App

In some cases, app files also become corrupt causing apps like YouTube and others not to work on smart TVs. In most cases, reinstalling the apps will fix the issue by resetting and restarting the app on your Samsung TV.

Most apps that are installed manually on your Samsung smart TV can be removed and installed again. However, YouTube is one of the featured pre-installed apps on your smart TV. As a result, you are not allowed to remove it from your Samsung tizen OS smart TV.

What you can do however, is re-install it. Follow the procedures below to re-install YouTube app on Samsung TV:

  • Click on the Home button on your Samsung TV to go back to the Home screen if you are not
  • From the home screen, navigate to the bottom menu and click on ‘Apps’
  • Click on the Settings icon at the top right corner of the apps page

settings icon on app hub

  • Scroll until your find YouTube app icon, click on ‘Reinstall’ under it.

re-install YouTube on Samsung TV

  • Once re-installed, restart your Samsung TV, go to the apps page and open the YouTube app.
  • Next, you can sign in to your YouTube account by entering your account details.

Once done, your YouTube app should be working perfectly fine on your Samsung smart TV now.

7. Reset Samsung Smart Hub

If you are experiencing a blue or black screen when you try to open YouTube on Samsung TV, it could also be due to an issue with Samsung smart hub. In such case, resetting Samsung smart hub will fix the issue.

Here’s how to reset Samsung smart hub:

  • Go to the settings by clicking on the settings button on your remote controller or the settings icon on the home screen

click on main settings icon

  • Click on the ‘Support’ tab

click on support tab on Samsung TV

  • Select ‘Self Diagnosis’ tab

click self diagnosis option

  • Click on ‘Reset Smart Hub

reset smart hub

After the smart hub reset, you will see a popup to accept the Smart Hub’s terms & conditions.

accept smart hub terms and conditions
  • On this page, press the Mute + Volume Up + Channel Up buttons on the remote and you should see a popup showing the Internet service location list, select your country.
select internet service location
  • Then, accept the terms and click ‘OK’

Now, go ahead and search for YouTube app on the app library and you should be able to install and open it. 

8. Update Samsung Smart TV Software

If your Samsung tizen OS software is outdated, you might experience issues like YouTube or other apps crashing or showing a black screen when you try to open it.

What you need to do is simple: update the software version to the latest one. 

  • To update your Samsung TV software, go to Settings, click on the Support tab and select Software Update.

Samsung TV software update

  • Finally, click on ‘Update Now’.

click on update now

You can also update your Samsung TV manually using a USB drive.

9. Check If YouTube Server Is Down

At this point, before we continue looking for other potential causes of the issue on your Samsung smart TV, it’s about time we looked at a potential cause from YouTube.

Although not common, YouTube streaming server can be down sometimes even in 2022. In such instances, the issue is a general one from their servers and is not specific to you or your Samsung smart TV.

When this happens, you could experience a number of things like YouTube app crashing suddenly, you may be logged out of your account out of nowhere and being unable to log back in or the app might just show a black screen on your Samsung TV.

In some cases like this, the support team may post an update on their social media handle like the one below:

YouTube server down

So, go ahead and check if there’s any such update on their social media handles (Twitter and Facebook).

In other cases, the server could be down and no such update will be posted. So, how do you know in such cases?

There is an online tool you can use to check if YouTube server is down (whether globally or only in certain locations). Click here to check it on down detector.

  • You can also check if YouTube app works on other devices like mobile phone, PC or other streaming devices other than your Samsung TV. If it doesn’t, that’s another proof that it could be a general issue. 
  • Finally, you can also check if their website (youtube.com) is online and working by accessing it from another device (your phone or PC). In addition, try to login to your account on the website and see if you are able to login.

NOTE: The last method is not as definitive as the other ones mentioned earlier since the streaming server could be the one with an issue while their website server is actually still running. 

NOTE: It’s better you try to access the website while in incognito mode, after clearing your browser cache or preferably from a device you hadn’t accessed YouTube website from in the past.

This is to ensure that your browser tries to load a fresh page directly from their server and you are not seeing a cached version of the website on your browser in a case where their server is down. 

10. Update Date & Time

Have you ever tried to visit a website on your phone or laptop and it does not connect to the internet because of incorrect date and time? Well, it does happen!

One of the reasons why this happened is that an incorrect date and time causes an expired or invalid Public Key Infrastructure (PKI) certificate (a digital certificate used to authenticate users, servers, or devices online) to show. As a result, you fail to get an internet connection.

The same way, it can happen while trying to open apps like YouTube on your smart TV, causing it to stop loading, freeze or show network error. 

What you need to do it simple: Set the correct date and time for your time zone, and in addition, set the time and date to automatically update. 

  • To change the time and date, go to Settings > General > System Manager > Time > Clock
  • Make sure the clock mode is set to ‘Auto’. More importantly, make sure the time and date are correct. Otherwise, check your TV internet connection and restart it. 

set time and date

  • If it’s still not fixed after ensuring it is connected to the internet, go ahead and choose the manual option and set it yourself.

Once the time and date are corrected and your smart TV is connected to the internet, you shouldn’t have a Samsung TV YouTube problem anymore.

11. Factory Reset Samsung TV

Another way to fix this issue is to actually restore the Samsung tizenOS smart TV to factory settings. Here’s how to do that:

  • On Samsung TV models from 2019 to the latest model, navigate to Settings > General > Reset enter the reset PIN and click on Reset again

click on reset option on Samsung TV

  • For Samsung TV models between 2016 and 2018, navigate to Settings > Support > Self Diagnosis > Reset, enter the reset PIN and click on Reset again.

enter Samsung TV reset PIN

Can’t Remember Samsung TV Reset PIN?

If you changed your Samsung TV reset PIN before and you can’t remember it, or maybe you bought the TV from someone and don’t know the reset PIN, then you need to reset the reset PIN using the remote. Here’s how to do that:

While the TV is turned on, press the following buttons on the remote (in order) as fast as possible:

  • On Samsung Smart remote: VOL > Volume Up > Return/Back > Volume Down > Return/Back > Volume Up > Return/Back
  • On the standard remote: Mute > Volume Up (+) > Return > Volume Down (-) > RETURN > Volume Up (+) > Return

You can also reset from the service menu. 

With the remote control press the following keys in sequence: Info > Menu > Mute > Power, and the service mode screen will appear. Select the ‘Option’ menu and click on ‘Factory Reset’. Now, wait for the TV to restart. If it doesn’t restart then restart it on remote. Once it restarts, proceed with the setup and you are good to go!

12. Contact Samsung for Support

If you have followed all the tips stated above, your YouTube should be working by now.

However, if YouTube app is still not launching, crashing or showing a black screen on your Samsung TV after following the troubleshooting tips above, your next move is to contact Samsung for support.

You can also use any of their social media handles to get in touch with them.

Remember I told you I will show you other alternative methods to stream YouTube on your Samsung TV? Let’s look at them.

BONUS Tips: Alternative Ways to Use YouTube on Samsung TV in 2022

A. Couple a Supported Streaming Device

I mentioned earlier that some older Samsung smart TV models are not compatible with YouTube. However, even if your smart TV is compatible and you still can’t get the app to work in 2022, you can simply couple a streaming device that supports YouTube to your Samsung TV.

These streaming devices include Roku, Amazon Fire TV, Xbox One, PlayStation 4 console, PlayStation 5 console, Chromecast and Apple TV.

You may even have any of this streaming devices already in your home. In that case, you are in luck. Otherwise, it’s up to you to decide if it’s worth it anyway.

For Roku, Amazon Fire TV, Chromecast and other supported USB stick streaming devices, you need to plug the streaming device to your Samsung TV’s HDMI port. Switch your TV source to the HDMI port you’ve plugged into and the streaming device should be running.

Depending on which of the streaming devices you are using, you can simply add YouTube channel on it under the apps/channel section either by using the search icon or voice search prompt (on Chromecast and Amazon Fire TV).

With YouTube app installed on the streaming device and the streaming device plugged into your Samsung TV, you can easily stream YouTube on your Samsung TV without any issue.

B. Connect Your Phone/PC to Samsung TV

This is also easy to set up. Even more, you do not need to spend an extra dollar purchasing an extra streaming device if you already don’t have one.

All your need to do is share your screen from your phone/PC to your Samsung TV while streaming YouTube app on your phone.

You can do this either via wired connection using HDMI cables, or wirelessly via screen sharing. 

Whichever method you choose, you can do it by following this guide.

Bottom Line

If YouTube is not working on your Samsung TV, whether it crashes when you try to open it, shows a black or blue screen or doesn’t even open at all, do the following to fix it:

  • Check if your Samsung TV is compatible
  • Power cycle your Samsung TV
  • Check your internet connection
  • Update YouTube app on your Samsung TV
  • Clear YouTube app cache files on your TV
  • Re-install YouTube app
  • Reset Samsung smart hub
  • Update Samsung smart TV software
  • Check if YouTube streaming server is down
  • Update date and time on your TV
  • Factory reset your Samsung TV
  • Contact Samsung for technical support

Alternatively, you can couple a streaming device, install YouTube app on it and plug it into your Samsung TV.

Let know which of these tips worked for you in the comment section. Also, kindly share the content with others by using the share buttons.

3 thoughts on “YouTube Not Working on Samsung TV (Solved, Do This FIRST!)”

Leave a Comment