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Vizio TV Connected to Wi-Fi But Apps Don’t Work (FIXED!)

It’s one thing for your smart TV to not be connected to the internet, it’s another thing for the TV to be connected without access to the internet. 

If you have a Vizio TV that is connected to Wi-Fi, but apps don’t work, then you are not alone. 

Vizio TV connected to Wi-Fi but apps don't work

This may happen on a particular app or across multi apps include Prime Video, Disney+, Apple TV, Hulu, YouTube, Peacock, Discovery+, Paramount+ and more.

In this troubleshooting guide, I am going to show you some quick and proven ways to fix the internet issue once and for all. 

Without any further ado, let’s dive right in!

Vizio TV Connected to Wi-Fi But Apps Don’t Work

Follow the step-by-step troubleshooting guide below to fix the internet connection issue on your Vizio TV:

1. Power Cycle Your TV

One of the quickest ways to fix a Vizio TV that is connected to Wi-Fi but apps don’t work is to power cycle the TV. 

Power cycling is also known as a ‘Soft reset’, and it fixes software glitches that could be responsible for the issue

Here’s how to power cycle your Vizio TV:

  • While the TV is on, unplug it directly from the power outlet
  • Leave it unplugged for 60 seconds
  • While the TV is unplugged, locate the power button on the TV. 
  • Press and hold the power button for 30 seconds
  • Plug the TV back into the power outlet
  • Open any streaming app, and you should be good to work. 

Alternatively, you can also perform a soft reset directly from the TV menu.

  • To do that, click on the menu button on your Vizio remote controller and go to System > Reset & Admin > Soft Power Cycle
soft power reset Vizio smart TV

If that fixed the issue for you, great!

Otherwise, if your Vizio TV is still connected to Wi-Fi but apps don’t work, then move on to the next step. 

2. Restart Network Router

If a quick soft reset of your TV does not fix the internet access issue, then you should restart your network router next. 

A lot of network related issues can be fixed by simply restarting your router.

restart your wifi router

Doing this will send a fresh network IP address for your Vizio SmartCast TV to connect to.

Here’s what you need to do:

  • Turn off your network router and unplug it from the power source.
  • Wait for 10 seconds and plug it back into the power source.
  • Then, turn it on and allow up to 2 minutes for the router to come online. 
  • Also, restart your TV and connect it to your Wi-Fi network router. 
  • Once connected, open any app on your Vizio TV and you should now be good to go. 

If your Vizio TV is still connected to Wi-Fi but streaming apps won’t work, try the next fix. 

3. Change the DNS Server

Changing your DNS to a faster DNS server (such as Google’s DNS server) is one of the most common fixes for a TV that is connected to Wi-Fi but apps do not work. 

Here’s how to do that:

  • Click on the Menu button on your TV remote and go to Network > Manual Setup.

network manual setup

  • Under Pref. DNS server, enter
  • Under Alt. DNS server, enter

enter DNS server manually

  • Click on ‘Save’.
  • Wait for it to be reconnected to the new DNS server and then restart your Vizio TV.
  • Finally, open any app and it should work without any issue. 

4. Turn On DHCP

The Dynamic Host Configuration Protocol (DHCP) is a network management protocol for automatically assigning IP addresses and other communication parameters to devices connected to the network.

It allows a TV and router to work together.

By default, DHCP is enabled on your Vizio smart TV.

However, if there has been a change in the configuration, you will need to enable it back under Network settings on your TV.

  • Click on the Menu button on your TV remote and go to Network > Manual Setup.
network manual setup
  • Turn on DHCP. (If already turned on, turn it off and turn it back on immediately).
enable DHCP

If it still doesn’t, perform a quick connection test by going to Network > Test Connection. 

You should now be good to go. 

Otherwise, if apps still won’t work, try updating your Vizio SmartCast TV system software. 

5. Update the TV Software

Although apps may not work, you may actually be able to update your Vizio SmartCast TV system software, which will help fix the issue. 

From what I’ve seen, updating your SmartCast TV software can help fix the network connection issue quickly. 

Here’s how to update your Vizio TV software:

  • Click on the Menu button on your Vizio TV remote
  • Under TV settings, scroll down to ‘System’, select it.

click on system settings

  • On the system settings menu, click on ‘Check for Updates’

check for update on Vizio TV

  • You will see a prompt asking if you want to check for update. Highlight ‘Yes’ and click enter button.

select yes to check for software update on Vizio TV

  • If there is an available software, your TV will proceed to download and install it (as long as it is connected to the internet)

Vizio TV software up to date

If you are unable to update your system software because of the same network issue, try connecting via an ethernet cable to perform the software update (shown in step #8 below).

6. Troubleshoot the Network Router

If restarting your network router (as shown in step #2) does not fix the issue, there are a couple of other things you can do to troubleshoot your network router.

Follow the steps below to troubleshoot your network:

Step #1 – Reduce the Number of Devices Connected to the Network

The first thing you need to do is to check the number of devices already connected to your Wi-Fi and disconnect some of the devices. 

The idea is to ensure that your Wi-Fi isn’t connected to many devices which affects the network bandwidth.

Also, ensure that your router is close enough to your Vizio TV, and that there’s no interfering object along the path of connection.

Step #2 – Update Router’s Firmware

If the issue just recently started on the same network router you’ve been using before without such issue, then try updating the firmware on your network router.

You can do this directly from your router dashboard or you may contact ISP to help you do it directly. update network router firmware

If apps still won’t work on your Vizio TV despite being connected to Wi-Fi, move to the next step. 

Step #3 – Reset Your Network Router

The next thing you should try is to reset your network router. 

This is not the same as simply restarting your network router like I showed earlier – this is an actual reset. 

Although every router has a different way of resetting it, most of them have a small hole at the back of the router where you can insert a pin or a similar thin object to press and hold the tiny reset button inside.

Hold the button inside the tiny hole at the back of the router to reset it

You may have to hold the reset button for up to 30 seconds and then restart the router for the reset to be done – you can check the router’s manual or contact your ISP to know the exact procedure to reset the router. 

Alternatively, you may also contact your Internet Service Provider (ISP) to help you ping the router and reset it remotely for you.

Then, all you need to do is to restart the router after you’re told to do so. 

Step #4 – Change or Upgrade Your Network Router

Some users have reported that the issue only started after changing their network router.

Similarly, a number of users have also reported that the issue stopped once they switched to a different network router. 

Whether this is happening on a new network router or you’ve been using it for a while without issue, you cannot rule out the possibility of some incompatibility between your router and Router device. 

So, if you’ve reset your network router (as shown earlier) and apps till won’t work on your Vizio TV, then you may want to consider upgrading or changing your network router. 

Once you update your router and/or mesh system or get a new one, the issue will most likely be fixed if it’s coming from your router. 

7. Factory Reset Vizio TV

At this point, if your TV is still connected to Wi-Fi but there’s no internet access, then you need to reset your Vizio TV to factory settings. 

Here’s how to reset your Vizio TV to factory defaults:

  • Press the ‘Menu button’ on your TV, select ‘Admin & Privacy’

select admin and privacy

  • Then, select ‘Reset TV to Factory Settings’ or ‘Clear Memory’

reset to factory settings

NOTE: On some older Vizio TV models, you will find this under the ‘System’ settings and not under ‘Admin & Privacy’.

  • You will get a prompt asking you to confirm the reset, click on ‘Reset’ to confirm it

confirm Vizio TV reset

Alternatively, you can reset it without your TV remote by following the steps below:

  • Look for the buttons on your Vizio smart TV (could be behind your TV or at the lower edge depending on the model of your TV)
  • While your TV is on, press and hold the Volume down + Input/Source buttons simultaneously until you get a memory/factory reset prompt on your TV.

buttons at the back of Vizio TV

  • Once you see the prompt, press and hold the INPUT button alone for 10 seconds (you will see another prompt on your TV showing that it is being reset/memory is being cleared if done right)
press input button for 10 seconds

Once the reset is complete, your TV will restart and show the initial configuration screen.

  • Select the preferred language, method of use (e.g home use) and location
  • Now, you will see a list of available Wi-Fi networks, select one of them to connect to.
choose a Wi-Fi network from the detected networks
  • Once selected, you will be asked to enter a password. Enter the Wi-Fi network password and click on ‘next’
enter Wi-Fi password to connect
  • If you enter the correct password, you will see a message showing the the connection is successful and your Wi-Fi is now setup.
Wi-Fi is now setup successfully
  • Your TV will attempt to update the software and restart after.
Vizio TV downloading software update
  • You will be redirect to the Vizio SmartCast Home screen. 
Vizio SmartCast TV now connected and working

Now, go ahead and open any of the apps, and you should be good to go!

8. Use a Wired Connection

If resetting your TV to factory defaults does not fix the issue, then your last option might be to try connecting via an ethernet cable. 

quality ethernet cable with secure fit

To do this, connect one end of an ethernet cable to your Vizio Smart TV and the other to an ethernet port on your Wi-Fi router. Press the menu button on your Vizio remote, go to Network and select Wired Network. Once connected, you will see a confirmation message on the screen.

9. Contact Vizio Support

If you have tried all the fixes discussed in this troubleshooting guide and your apps still won’t load on your Vizio TV despite being connected to Wi-Fi, then you should consider contact Vizio support.

You can find the contact details below. 

Chat & SMS:

For SMS support, text 205-301-3729For Chat, click here.

Monday-Friday 8am-8pm CST

Saturday-Sunday 9am-8pm CST


For phone support dial (844) 254-8087

Monday-Friday 8am-11pm CST

Saturday-Sunday 9am-8pm CST

If you found this guide helpful, let me know which of these methods helped you fix the issue in the comment section below. 

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