You turned on your streaming device, launched Paramount Plus app or website a web browser, and selected a show/movie to watch only for it to start buffering after a few seconds or minutes.
Even more, you might have checked other apps like Netflix, Hulu, HBO Max and Disney+, and they all work seamlessly.
In this guide, I am going to cover two things:
- First, I will quickly highlight some of the common reasons why Paramount Plus freezes or buffers
- Then, I will show you some quick and proven ways to fix the issue once and for all
Whether you are streaming on a Samsung tizenOS smart TV, LG webOS smart TV, Vizio SmartCast TV, Roku device, Amazon Firestick, Android TV, mobile phone, Windows or Mac PC, this guide will cover everything you need to troubleshoot the issue.
If that sounds like what you have been looking for, let’s begin right away!
Why Does Paramount Plus Keep Buffering?
There are many issues that can cause Paramount Plus to freeze or buffer on various streaming devices, these include:
- Slow or unstable internet connection
- You have an outdated app
- Software glitches
- Corrupt cache files
- DNS Server configuration issue
- Streaming on too many devices
- Storage or memory space on streaming device is Low
- Incompatible browser extension
- Use of VPN and ad blockers
- Paramount Plus server is down
That said, let’s look at some quick and proven ways to fix the Paramount Plus freeze/buffer issue.
Most of the fixes in this guide apply to all streaming devices (whether app or browser), some are specific to the smart TV app, mobile/PC app while others apply only if you are trying to stream via a web browser.
Make sure you go check out everything while trying out all the ones that apply to you.
How to Fix Paramount Plus Buffering Issue
Below are quick and proven ways to fix Paramount Plus app that keeps freezing or buffering on your smart TV, streaming device, mobile phone and PC:
1. Power Cycle Network Router
When Paramount Plus freezes or buffers on your smart TV, laptop, mobile phone or tablet, the first thing you want to check and troubleshoot is the network connection.
You need a minimum internet connection speed of 4 Mbps to stream Paramount+.
Therefore, before you start troubleshooting any potential issue with the app itself or the streaming device you are using, you need to make sure that you have a fast internet connection.
Once done, go ahead and check your internet speed. You can do that by simply visiting fast.com. If you are streaming on your smart TV, connect your phone or PC to the same network and check the internet speed from there.
Even when you have a fast internet connection, you may still experience streaming issues coming from your network router. Therefore, it is ideal that you power cycle your network router first.
Here’s how to power cycle your network router:
Unplug your network router, wait for 10 seconds and plug it back in. Wait a few seconds for the router to become online, connect your streaming device to your router and try to access Paramount Plus again. Most times, restarting your network router will fix network issues.
However, if your connection speed is low, there are a few things you can do to fix it:
- Contact your Internet Service Provider (ISP) to look into the issue
- Reduce activity on your network connection: If there are other devices connected to your network router, these devices may be using up a large amount of the network bandwidth, thereby slowing down your network. Therefore, try disconnecting other devices that are connected to your network and see if that fixes the issue.
- Switch to a different network router: If Paramount Plus stops buffering after switching to a different network connection, then you know for sure that the issue is with your network connection. On the other hand, if nothing changes, then the issue likely has nothing to do with your network connection or (maybe the alternative network connection is also not fast enough).
- Try an ethernet cable:
In most cases, if other apps run smoothly on your streaming device, then it’s not likely to be an issue with network connection.
2. Power Cycle the Streaming Device
Whether you are streaming Paramount+ on a Samsung tizenOS TV, LG webOS TV, Vizio SmartCast TV, Hisense VIDAA OS TV, Sony TV, Roku TV, Fire TV, PC (Windows or Mac), mobile phone or tablet, power cycling your streaming device can quickly help you stop Paramount Plus from buffering.
Here’s how to power cycle your smart TV:
- Turn off the TV
- Unplug your TV from power outlet (it’s not a power cycle if you don’t unplug it!).
- NOTE: If you are using a streaming stick like Apple TV stick, Fire stick or Roku stick on your smart TV, just unplug the TV and not the stick.
- Leave it unplugged for 30 seconds
- While unplugged, press and hold the power button on your TV for 30 seconds (if your TV does not have a power button, you can skip this step)
- Plug the TV back into the power outlet and turn it on.
- Once on, go ahead and open Paramount Plus app again and it should stop buffering
If you are streaming on your computer, phone or tablet, simply reboot the device. Once done, try to open Paramount Plus app (or browser).
if that fixes the issue for you, great! Otherwise, move on to the next solution.
3. Update Paramount+ App
Just like other streaming apps, Paramount+ can also become outdated. When this happens, you may start to notice unusual behaviours on the app. In that case, you simply need to update the app and the issue will be fixed.
Here’s how to update Paramount Plus app on Samsung TV, LG TV, Apple TV, Fire TV, Roku TV and Android TV to fix the buffering or freezing issue (in that order):
Samsung smart TV:
- Click on the Home button on your Samsung smart TV to go back to the Home screen
- From the home screen, navigate to the bottom menu and click on ‘Apps’
- On the apps screen, navigate and click on Paramount Plus app icon. You can also click on the search icon at the top of the Apps library, enter ‘Paramount Plus’ in the search box and select the app
- On the Paramount Plus app description page, you will find ‘Update App’ button if your Paramount Plus app is not the latest version. In that case, go ahead and update it. Otherwise, you will find the ‘Open’ button.
On the same page, you will also find details showing the latest version number of the app and installed version number currently installed on your TV just below the Update/Open button. If they match, then you have the latest version installed.
LG smart TV:
- Press the Home button on your LG smart TV remote control
- Click on the LG content store
- On the LG content store, click on Apps at the top of the page
- Select Paramount Plus app
- If an update is available, you’ll see an ‘Update’ button, click on it to update YouTube app on LG TV. Otherwise, if the software is already up-to-date, you will see a button to launch the app.
- Open the App Store app on your Apple TV (this is the app on your home screen that looks like a blue “A”)
- Scroll up and select the magnifying glass icon
- Next, search for Paramount Plus app.
- Select the app and select ‘Update’ (if you don’t see this option, it means the app is up to date)
- From the Home screen, select Apps (three squares and a plus sign) on the horizontal menu.
- Highlight Paramount Plus app (don’t click on it).
- On your Fire TV remote, press the button with three horizontal lines on it and select ‘More Info’.
- If an update is available, select ‘Update’ beside the Open button.
- On your Roku home screen, scroll to Paramount Plus app and highlight it
- While highlighted, press the star button on your Roku remote
- Select ‘Check for updates’ from the pop-up.
- If there’s an update available, it’ll download and install right away.
- On your Android TV, open Google Play store.
- Click on your profile icon in the top-right corner of the screen.
- Select Manage apps and games.
- Select Updates.
- Select Paramount Plus app to update it or select Update all.
Once the app is updated to the latest version, open the app and it should stop buffering or freezing.
4. Update Streaming Device
Other than the streaming app, an outdated system software on the streaming device can also cause Paramount Plus to keep buffering. Therefore, you need to check if the system software on your streaming device is up-to-date, and if not, update it.
Here’s how to update the system software on Samsung TV, LG TV, Apple TV, Fire TV, Roku TV and Android TV:
- Go to Settings, click on the Support tab and select Software Update.
- Click on ‘Update Now’.
- If a new software version is available, your TV will go ahead and download, then install it.
- Press the Home button on your remote control
- Click on the Settings icon from the top right corner, then click on the All Settings icon at the bottom right corner.
- Go to General tab, then scroll down to About This TV section and click on it
- You will see the current software version of your TV, click on Check for Updates (you can also enable ‘Allow Automatic Updates’)
- If there is any update available, proceed to download it and allow it to be install completely.
- Once installed, your TV should reboot itself
- For Apple TV 4K or Apple TV HD, go to Settings > System > Software Updates and select Update Software.
- For Apple TV (3rd generation), go to Settings > General > Software Updates and select Update Software.
- If there’s an update, select Download and Install.
- Wait for your Apple TV to download the update.
- Don’t disconnect or unplug your Apple TV until the update completes.
- Go to Settings on your Fire TV.
- Select My Fire TV.
- Select About.
- Select Check for System Update.
- If there’s an available update, go ahead and download it. Then, allow it to be installed and make sure the process is not interrupted until the update is done.
- Click on the Home button on your Roku device remote
- Select Settings > System > System Update
- Click on Check Now to manually check for any update
- Press the HOME button on the remote.
- Select the Apps icon.
- Select Help.
- Select System software update.
- Select Software update.
Once updated, Paramount Plus app should start working without buffering.
5. Clear Paramount+ App Cache Files
Cache files build up on your streaming device overtime as you use them. Sometimes, they become corrupt and cause streaming issues like this one.
Therefore, you need to close the app, clear the app cache and open the app again afterwards.
Here’s how to clear Paramount Plus app cache on Samsung smart TV, Roku TV, Android TV, Fire TV, Android phone, iPhone and iPad: (in that order)
- To clear Paramount Plus cache on Samsung TV, go to the settings by clicking on the settings button on your remote controller or the settings icon on the home screen
- Click on the ‘Support’ tab
- Select ‘Self Diagnosis’ tab
- Click on ‘TV device manager’
- On the next page, click on ‘Clean Now’ buttons under ‘Memory Boost’ and ‘Clear Running Apps’
- Once cleaned, click on ‘Show App List’ under ‘Manage storage’
- On the next page, scroll through the app list until you find Paramount Plus, click on ‘View details’ under the app.
- Finally, click on ‘Clear Cache’.
- First, select the Home tab
- Now, press the ‘Home’ button on your TV remote 5 times
- Next, press the ‘Up arrow’ button on your remote once
- After that, press the ‘Rewind’ button twice
- Then, press the ‘Fast forward’ button. twice
- Go to Settings screen. To do that, press the settings icon on the TV remote controller or press the Home button and then select settings.
- Select Apps > See all apps (Android 9 or later) or Apps (Android 8.0 or earlier)
- Select Paramount Plus app
- Select Clear cache then OK.
- From the Home screen, select ‘Settings’
- Select Applications > Manage Installed Applications, and select Paramount Plus app
- Click on ‘Force Stop’, and then ‘Clear Data’
- When prompted to delete app data, select ‘Clear Data’ again.
- Open Settings and click on Apps.
- Look for Paramount Plus on the list of installed applications on your device and select it.
- Select on Storage and click ‘Clear Data’ and ‘Clear Cache’.
iPhone or iPad:
- Open Settings
- Tap your name/device name
- Select iCloud
- Select ‘Manage Storage’
- Look for the Paramount Plus app, click on it.
- Click on ‘Delete Data’, then click on ‘Delete’ to confirm.
Some devices don’t offer the option to clear the app cache. Instead, what you can do is power cycle them as I have explained earlier and that will also cache files for all apps. s
6. Uninstall the App and Re-install
If Paramount+ is still buffering, freezing or stuttering, then you need to uninstall the app, restart your streaming device (to remove left over cache files), then re-install the app back from the app store.
Here’s how to do that on Apple TV, Roku TV, Fire TV, Android TV, Samsung TV and LG TV:
- Go to the Settings menu and select General.
- Go to Manage Storage.
- Now, look for Paramount Plus app, and select the Trash icon next to it.
- Once uninstalled, restart your Apple TV
- Now, go ahead and reinstall it from the app store.
- On the Home Screen, click on ‘My Channels’
- With your remote controller, hover on Paramount Plus channel
- Press the * (star) button on the remote to bring up the options menu
- Select ‘Remove channel’ and then, click on ‘Remove’ to delete the channel
- Next, restart your Roku device.
- Now, go back and reinstall Paramount Plus app on Roku channel store
- On your Fire TV remote, press and hold down the Home button and select “Apps”
- On the “Your Apps & Games” page, highlight Paramount Plus app.
- While your app is highlighted, press the menu button on your Fire TV Stick remote (the button with three horizontal lines on it)
- In the menu that opens, choose “Uninstall” and select “Uninstall” again in the prompt.
- Now, restart your Fire TV
- Go back to the app store and reinstall Paramount Plus app
- From the Android TV Home screen, go to settings.
- Select “Apps”.
- Under “Downloaded apps”, select Paramount Plus app
- Select “Uninstall”
- Now, restart your Android TV
- Open the Google Play store on your Android TV, search for Paramount Plus app and reinstall it
Most apps that are installed manually on your Samsung smart TV can be removed and installed again. However, Paramount Plus is one of the featured pre-installed apps on your smart TV. As a result, you are not allowed to remove it from your Samsung tizen OS smart TV.
What you can do however, is re-install it. Follow the procedures below to re-install Paramount Plus app on Samsung TV:
- Click on the Home button on your Samsung TV to go back to the Home screen if you are not
- From the home screen, navigate to the bottom menu and click on ‘Apps’
- Click on the Settings icon at the top right corner of the apps page
- Scroll until your find Paramount+ app icon, click on ‘Reinstall’ under it.
- Once re-installed, restart your Samsung TV, go to the apps page and open the Paramount Plus app.
- Once the app opens, click on the ‘Sign in’ button to login to your Paramount+ account on Samsung TV or create one if you don’t have an account yet.
You will be shown two options to sign in to your Paramount Plus account on your Samsung TV:
- Select ‘On my TV’ if you want to enter your email address and password on your Samsung smart TV to sign in.
- Select ‘On the Web’ if you want to sign in with your mobile phone/PC and authorize sign-in access directly for your TV. Visit paramountplus.com/tv on your computer or mobile device, enter your activation code, and select “Activate”
- On the Home menu panel, scroll all the way to the right until you see the edit button (pencil icon). This will switch the app panel to edit mode.
- Scroll to the app you intend to uninstall and navigate to the ‘X’ icon floating on it. Click on it.
- You will get a prompt asking you if you want to delete the app, click on ‘OK’ to remove the app.
Now, to re-install the app on your LG smart TV:
From the Home menu, select LG Content Store. Browse to the Search box on the LG Content Store to find a new app, and type in ‘Paramount Plus’. Scroll to the apps category, select the app and click on Install. Once installed, click on Launch.
7. Update DNS Server Settings
Another way to fix Paramount Plus that keeps buffering or freezing is to change your DNS server in the network settings. In this case, you need to switch the primary and secondary DNS servers to Google’s IP addresses.
You can do this directly on your router, smart TV, computer or phone. In most cases, changing your DNS server on the router will do the trick.
However, if it doesn’t or you are not connected to a router, then you need to change it directly on your smart TV, computer or phone.
Therefore, I will show you how to change DNS server on your router, Windows PC, MacOS PC, Samsung TV, LG TV, Apple TV, Fire TV, Vizio TV and mobile devices (in that order).
Changing DNS Server on Router:
- While connected to your network router, access your router dashboard by visiting the login URL. You can find this on the router manual or on your router. Some of the links can be found below:
- Linksys – http://192.168.1.1
- D-Link/Netgear – http://192.168.0.1
- Belkin – http://192.168.2.1
- ASUS – http://192.168.1.1/
- AT&T U-verse – http://192.168.1.254
- Comcast – http://10.0.0.1
- Depending on the manufacturer of the router, look for DNS settings on the web interface. If you are having trouble finding the DNS server settings, check the router’s manual or search on Google for how to change DNS server for your router’s brand.
- Under DNS server 1 (or primary DNS), input 126.96.36.199
- Under DNS server 2 (or secondary DNS), input 188.8.131.52
- If there are options to input DNS server 3 and 4, leave them empty
- Save the settings
Now, try to access Paramount Plus app or via the website, and it should start working.
Changing DNS Server on Windows PC:
If you are trying to access Paramount Plus using Chrome browser or the app on your Windows PC and it’s not loading/working, then you can also fix it by changing the primary DNS server to 184.108.40.206 and secondary DNS server to 220.127.116.11 on your Windows PC.
Here’s how to do that:
- Go to Control Panel > View network status and task
- Click on the connected network
- Select ‘Properties’
- Double click on ‘Internet Protocol Version 4 (TCP/IPv4)’
- Now, tick the box that shows ‘use the following DNS server addresses’. Next, enter 18.104.22.168 under ‘Preferred DNS server’, and 22.214.171.124 under ‘Alternative DNS server’
- Click on ‘OK’ to save it.
Changing DNS Server on Mac OS:
- To change DNS server on your Mac, go to Apple menu > System Preferences
- Click on Network
- Select the network service you are connected to in the list, then click on ‘Advanced’
- Switch to the DNS tab.
- If there’s a lock at the bottom left of the Network pane, click it to unlock the preference pane.
- Click the Add button at the bottom of the DNS servers list. Enter 126.96.36.199 on the first line and 188.8.131.52 on the second line.
- Click on ‘OK’ button, then ‘Apply’
Changing DNS Server on Samsung TV:
- Go to Settings with your Samsung TV remote controller.
- From the settings page, click on the General tab
- Click on Network
- Next, select Network Status
- Under your connected network, click on IP Settings
- Select the option to set DNS manually
- Finally, edit the DNS Server and change it to 184.108.40.206
- Finally, click on OK button
- Wait for it to be reconnected to the new DNS server and then restart your smart TV.
Changing DNS Server on LG Smart TV:
- Press the Home/Start button on your LG TV remote to show the launcher bar
- Click the Settings icon at the top right corner
- Click All Settings option at the bottom right corner
- Click on Network from the left bar options
- Select any of the networks that you are currently connected to (either wireless Wi-Fi network or wired ethernet network). The network must be showing connected to the internet at this point.
- Now, we will edit the network settings.
- Uncheck the option that says Set Automatically
- Then, edit the DNS Server and change it to 220.127.116.11
- Click on Connect
Wait for it to be reconnected to the new DNS server and then restart your smart TV.
Changing DNS Server on Apple TV:
- From the Apple TV main menu, select “Settings”
- Go to General > Network
- Select “Ethernet” or your Wi-Fi network, depending on which you are connected to.
- Select “Configure DNS” and choose “Manual”
- Now, change the DNS addresses to 18.104.22.168
- Restart your TV and open the Paramount Plus app again.
Changing DNS Server on Fire TV:
- Go to Settings > My Fire TV > About > Network and take a picture of all the current settings or write it down (you will need the values later)
- Now, go to Settings > Network and select your Wi-Fi network
- Click the menu button (☰) on the remote to forget this network
- Click on the connection again and enter your network password (SSID). Instead of clicking connect, click on ‘Advanced’.
- Enter the “IP address” and “Gateway” values you had screenshot or noted down in the first step
- For “Subnet Mask” there can be a few options: enter 24 if the Subnet Mask value you noted in Step 1 was 255.255.255.0, or 32 if the “Subnet Mask” value was 255.255.255.255. Click on “Next”
- Enter 22.214.171.124 as DNS 1 and 126.96.36.199 as DNS 2
- Save the settings
- Now, restart your Fire TV, make sure it’s connected to the same network and open Paramount Plus app again.
Changing DNS Server on Vizio TV:
- Click on the Menu button on your TV remote and go to Network > Manual Setup.
- Under Pref. DNS server, enter 188.8.131.52
- Under Alt. DNS server, enter 184.108.40.206
- Click on ‘Save’ check the network connection again.
Also, you can do the same thing on your Android or iPhone.
Once the DNS has been changed, restart your device so that it reconnects to the new DNS server. Then, open up the Paramount Plus app and the freezing should stop.
8. Free Up Storage or Memory Space
Another reason why apps like Paramount Plus may freeze is having insufficient storage or memory on your streaming device. In this case, you simply need to delete/uninstall some apps that you don’t really use on your device.
This applies to apps on your smart TV, mobile phone or laptop.
You can install apps by following the procedures shown in the previous tip.
Also, if you are streaming on your mobile phone or laptop, you can close background running apps to free up memory (RAM) space which may cause apps to crash.
9. Clear Browser Cookies and Cache
I mentioned earlier that stored cache files on your smart TV can cause Paramount Plus to buffer, freeze or crash. Similarly, it can also cause issues on mobile phone or PC when you are streaming from a web browser.
Again, you just need to clear the browser cache and cookies.
Here’s how to do that:
On Google Chrome Browser:
Chrome browsers include Chrome, Firefox, Opera mini, Brave e.t.c. Here’s how to clear your cache and cookies:
- Go to Settings > History, or press CTRL + H on your Windows keyboard (CMD + H on MacOS)
- Click on ‘Clear browser data’
Once cleared, login back to your Paramount Plus account and see if the streaming issue has been resolved.
On Safari Browser:
Follow the procedures below clear your history and cache on Safari browser:
- Click on Safari > Clear History…
- Select a range (preferably All history)
- Click on Clear history
Once done, Paramount Plus should stop freezing or buffering if the issue is coming from corrupt cache files. Otherwise, move to the next tip.
10. Switch to a Different Web Browser
Some users have complained about Paramount Plus buffering, freezing, stuttering or crashing while streaming, only on a specific browser.
Therefore, if you are trying to stream on a particular web browser, try to switch to another web browser and see if the issue persists or not.
11. Disable VPN and Ads Blocker
If you are using VPN or ad blocker for whatever reason, it can affect streaming on Paramount+. So, you have to disable VPN (whether browser extension or connected to network router) or ad blockers.
Here’s how to do disable VPN and ad blocker extensions on Google Chrome and Safari browser:
On Google Chrome:
- Click on the menu button (3 dots at the top right corner of your browser)
- Go to More Tools >> Extensions
- If you find any extension suspicious, click on the Remove button.
On Safari Browser:
- Click on Safari from your top menu bar
- Next, click on Preferences…
- Switch to the Extensions tab
Unless you have added an extension intentionally in the past, your extension list should be empty as seen in the image above. Otherwise, go ahead and remove any unusual extension on the tab page.
12. Check If Paramount Plus Server is Down
If Paramount Plus server is down, users might experience a number of issues like Paramount Plus buffering, freezing, crashing suddenly or just showing a black screen.
In some cases, the support team may post an update on their social media handle. So, go ahead and check if there’s any such update on their social media handles (especially Twitter).
In other cases, the server could be down and no such update will be posted. So, how do you know in such cases?
There is an online tool you can use to check if Paramount Plus server is down (whether globally or only in certain locations). Click here to check it on down detector.
You can also check if Paramount Plus app works on other devices like mobile phone, PC or other streaming devices other than your Samsung TV. If it doesn’t, that’s another proof that it could be a general issue.
13. Contact Paramount Plus Support
If you have followed all the troubleshooting tips above, Paramount Plus should no longer be buffering. However, if you are still experiencing streaming issues, the only thing left to actually contact Paramount Plus support for further assistance.
You can also use any of their social media handles to get in touch with them.
There are a number of things that can cause Paramount Plus app to keep buffering. If you are facing this issue on your streaming device, you can fix it by doing the following:
- Power cycle network router
- Contact your ISP to fix slow internet connection
- Switch to a different network router, or use an ethernet cable instead
- Power cycle the streaming device
- Update Paramount Plus app on streaming device
- Update the system software of streaming device
- Clear Paramount+ app cache files
- Uninstall and re-install the app
- Change DNS server settings
- Free up some storage or memory space
- Clear browser cookies and cache
- Try using a different web browser
- Disable VPN and ads blocker
- Check if Paramount+ server is having a downtime
- Contact Paramount Plus support
If you found this guide helpful, let me know which of these tips fixed the issue for you in the comment section below.