Home » Streaming » Why Does HBO Max Keep Freezing or Buffering? (QUICK Fix!)

Why Does HBO Max Keep Freezing or Buffering? (QUICK Fix!)

You turned on your streaming device, opened HBO Max (app or via a web browser), and selected a show/movie to watch only for the app to freeze or start buffering after just a few seconds or minutes. 

To make matter worse, other apps like Netflix, Hulu, and Disney+ probably work seamless while HBO Max keeps freezing or buffering no matter what you do. 

HBO Max keeps buffering and freezing

In this guide, I am going to show you two things:

  • First, I will quickly highlight some of the common reasons why HBO Max freezes or buffers
  • Then, I will show you some proven ways to fix the issue quickly once and for all

It doesn’t matter whether you are streaming on a Samsung smart TV, LG smart TV, Vizio smart TV, Roku TV, Amazon Firestick, Android TV, mobile phone, Windows or Mac PC, this guide covers everything about troubleshooting the issue. 

Without any further ado, let’s dive right!

Why Does HBO Max Keep Freezing/Buffering?

There are many issues that can cause HBO Max to freeze or buffer on various streaming devices, these include:

  • Slow or Unstable Internet Connection
  • App is outdated
  • Corrupt cache files
  • HBO Max server is down
  • Streaming on too many devices
  • Storage or Memory Space is Low
  • DNS Server configuration issue
  • Incompatible browser extension
  • Use of VPN and ad blockers
  • Software glitches

That said, let’s look at some quick and proven ways to fix the HBO Max freeze/buffer issue. 

Most of the fixes in this guide apply to all streaming devices (whether app or browser), some are specific to the smart TV app, mobile/PC app while others apply only to streaming using web browsers. 

Make sure you go check out everything while trying out all the ones that apply to you.

HBO Max Keeps Freezing or Buffering: How to Fix

Below are 19 quick and proven ways to fix HBO Max app that keeps freezing or buffering on your smart TV, streaming device, mobile phone and PC:

1. Power Cycle Network Router

When HBO max freezes or buffers on your smart TV, laptop, mobile phone or tablet, the first thing you want to check and troubleshoot is the network connection. 

As recommended by HBO Max, you need a minimum download speed of 5 Mbps to stream HD video and a minimum download speed of 50 Mbps for the best 4k streaming experience

Therefore, before you start troubleshooting any potential issue with the app or the streaming device you are using, you need to rule out the possibility of having a slow or unstable internet connection.

Even when you have a fast internet connection, you may still experience streaming issues coming from your network router. Therefore, it is ideal that you power cycle your network router first. 

Here’s how to power cycle your network router:

Unplug your network router, wait for 10 seconds and plug it back in. Wait a few seconds for the router to become online, connect your streaming device to your router and try to access HBO Max again. Most times, restarting your network router will fix network issues

Once done, go ahead and check your internet speed. You can do that by simply visiting fast.com. If you are streaming on your smart TV, connect your phone or PC to the same network and check the internet speed from there. 

check internet speed

If your connection speed is low, then switch to a different network connection or try using an ethernet cable instead. 


2. Power Cycle the Streaming Device

Whether you are streaming HBO Max on your Samsung TV, LG TV, Vizio TV, Hisense TV, Roku device, Amazon Firestick, PC (Windows or Mac), mobile phone or tablet, power cycling your streaming device can quickly help you stop HBO Max from freezing or buffering

Here’s how to power cycle your smart TV:

  • Turn off the TV
  • Unplug your TV from power outlet (it’s not a power cycle if you don’t unplug it!). NOTE: If you are using a streaming stick like Apple TV stick, Fire stick or Roku stick on your smart TV, just unplug the TV and not the stick. 
  • Leave it unplugged for 30 seconds

power cycle TV

  • While unplugged, press and hold the power button on your TV for 30 seconds (if your TV does not have a power button, you can skip this step)
  • Plug the TV back into the power outlet and turn it on.
  • Once on, go ahead and open HBO Max app again and the freezing/buffering issue should stop

If you are streaming on your computer, phone or tablet, simple reboot the device. Once done, try to open HBO max app (or browser)

if that fixes the issue for you, great! Otherwise, move on to the next tip. 


3. Force Reboot App (for TV Users)

Another way to quickly fix a freezing or buffering HBO Max app on Smart TVs (Samsung tizenOS smart TV, LG webOS smart TV, Vizio SmartCast TV, Roku TV, Apple TV e.t.c) is to force reboot the TV and app

On Samsung TV, you can perform a cold reboot this with the remote controller. Here’s how to do this:

While the TV is on and the app is open, press and hold the power button on the remote controller until the TV turns off and turns back on again. Once the TV is on, release the power button. Now, open HBO Max app again and the freezing/buffering issue should stop

This cold reboot method has reportedly fixed the issue for a number of users. For some other users, the freezing/buffering issue was fixed completely once and for all. 

However, others reported that the issue was fixed but came back after switching to a different app and back to HBO Max or after exiting HBO Max app. 

If the latter happens to you, you can repeat the cold reboot procedure and the issue will be fixed once again (at least until you exit the app completely or switch channels).


4. Update HBO Max App

Another common reason why HBO Max freezes, buffers or crashes is having an outdated app. To fix this, you simply need to update the app to the latest version and you are good to go.

This has also been reported to fix the common HBO Max constant crash issue on Roku devices. 

Here’s how to update HBO Max app on Samsung TV, LG TV, Apple TV, Fire TV, Roku TV and Android TV to fix the buffering or freezing issue:

Samsung smart TV:

  • Click on the Home button on your Samsung smart TV to go back to the Home screen
  • From the home screen, navigate to the button menu and click on ‘Apps’
click on Samsung TV apps icon
  • On the apps screen, navigate and click on HBO Max app icon. You can also click on the search icon at the top of the Apps library, enter ‘HBO Max’ in the search box and select the app
  • On the HBO Max app description page, you will find ‘Update App’ button if your HBO Max app is not the latest version. In that case, go ahead and update it. Otherwise, you will find the ‘Open’ button.

On the same page, you will also find details showing the latest version number of the app and installed version number currently installed on your TV just below the Update/Open button. If they match, then you have the latest version installed. 

LG smart TV:

  • Press the Home button on your LG smart TV remote controller
  • Click on the LG content store
open LG content store
  • On the LG content store, click on Apps at the top of the page
click on apps
  • Select HBO Max app
  • If an update is available, you’ll see an ‘Update’ button, click on it to update YouTube app on LG TV. Otherwise, if the software is already up-to-date, you will see a button to launch the app.

Apple TV:

  • Open the App Store app on your Apple TV (this is the app on your home screen that looks like a blue “A”)
  • Scroll up and select the magnifying glass icon
  • Next, search for HBO Max app.
  • Select the app and select ‘Update’ (if you don’t see this option, it means the app is up to date)

Fire TV:

  • From the Home screen, select Apps (three squares and a plus sign) to the far right of the horizontal menu.
  • Highlight HBO Max app (don’t select it).
  • On your Fire TV remote, press the button with three horizontal lines on it and select ‘More Info’.
  • If an update is available, select ‘Update’ beside the Open button.

Roku TV:

  • On your Roku home screen, scroll to HBO Max app and highlight it
  • While highlighted, press the star button on your Roku remote
  • Select ‘Check for updates’ from the pop-up.
  • If there’s an update available, it’ll download and install right away.

Android TV:

  • On your Android TV, open Google Play store.
  • Click on your profile icon in the top-right of the screen.
  • Select Manage apps and games.
  • Select Updates.
  • Select HBO Max app to update it or select Update all.

Once the app is updated to the latest version, open the app and it should stop buffering or freezing. 


5. Update Streaming Device

If the operating system of your streaming device is also outdated, it may also cause streaming issues on HBO Max (and maybe other apps as well). Again, you can fix this by simply updating the software of your streaming device. 

Here’s how to update the system software on Samsung TV, LG TV, Apple TV, Fire TV, Roku TV and Android TV:

Samsung TV:

  • To update your Samsung TV software, go to Settings, click on the Support tab and select Software Update.
Samsung TV software update

Finally, click on ‘Update Now’.

click on update now

LG TV:

  • Press the Home button on your remove
  • Click on the Settings icon from the top right corner, then click on the All Settings icon at the bottom right corner.
  • Go to General tab, then scroll down to About This TV section and click on it
click on about this TV
  • You will see the current software version of your TV, click on Check for Updates (you can also enable ‘Allow Automatic Updates’)

check for software updates

  • f there is any update available, proceed to download it and allow it to be install completely.
confirm to download updates
  • Once installed, your TV should reboot itself

Apple TV:

  • For Apple TV 4K or Apple TV HD, go to Settings > System > Software Updates and select Update Software.
  • For Apple TV (3rd generation), go to Settings > General > Software Updates and select Update Software.
  • If there’s an update, select Download and Install.
  • Wait for your Apple TV to download the update.
  • Don’t disconnect or unplug your Apple TV until the update completes.

Fire TV:

  • Go to Settings on your Fire TV.
  • Select My Fire TV.
  • Select About.
  • Select Check for System Update.
  • If there’s an available update, go ahead and download it. Then, allow it to be installed and make sure the process is not interrupted until the update is done.

Roku TV:

  • Click on the Home button on your Roku device remote
  • Select Settings > System > System Update
  • Click on Check Now to manually check for any update
roku os update

Android TV:

  • Press the HOME button on the remote.
  • Select the Apps icon.
  • Select Help.
  • Select System software update.
  • Select Software update.

Once updated, HBO Max app should start working without any freeze or buffer.


6. Sign Out of All Devices and Restart the App

Depending on the package you subscribe to, HBO Max has a maximum number of devices that can sign in and use the account to stream contents. 

If you have a lot of devices where your HBO Max account has been signed in on, it can cause the app to freeze, buffer or even crash when you are using it. 

Therefore, you need to login to your HBO Max account, sign out of all the devices where your account has been logged into and then sign in again on the device you are trying to use it on.

In some cases, your account may even be used on a device that’s not known to you. Therefore, it is a good idea to also reset your password after signing out of all the devices. 

Here’s how to do that:

Go to hbomax.com on your browser and sign in to your account. On your accord dashboard, click on your account name, choose ‘Manage Devices’. To sign out of all connected devices, select ‘Sign All Devices Out’ and click ‘Sign Out’ again to confirm. 


7. Clear App Cache Files

Like I mentioned earlier in the previous section (why HBO Max freezes or buffers), corrupt cache files that build up on your streaming device can cause streaming issues like this. 

Therefore, you need to close the app, clear the app cache and open the app again afterwards. 

Here’s how to clear HBO Max app cache on Samsung smart TV, Roku TV, Android TV, Fire TV, Android phone, iPhone and iPad:

Samsung TV:

  • To clear HBO Max cache on Samsung TV, go to the settings by clicking on the settings button on your remote controller or the settings icon on the home screen
click on main settings icon
  • Click on the ‘Support’ tab
click on support tab on Samsung TV
  • Select ‘Self Diagnosis’ tab
click self diagnosis option
  • Click on ‘TV device manager’
click TV device manager
  • On the next page, click on ‘Clean Now’ buttons under ‘Memory Boost’ and ‘Clear Running Apps’
clean app memory on Samsung smart TV
  • Once cleaned, click on ‘Show App List’ under ‘Manage storage’
  • On the next page, scroll through the app list until you find HBO Max, click on ‘View details’ under the app.
  • Finally, click on ‘Clear Cache’.

Roku TV:

  • First, select the Home tab
  • Now, press the ‘Home’ button on your TV remote 5 times
  • Next, press the ‘Up arrow’ ⬆️ button on your remote once
  • After that, press the ‘Rewind’ ⏪ button twice
  • Then, press the ‘Fast forward’⏩ buttontwice
clear roku tv cache

Android TV:

  • Go to Settings screen. To do that, press the settings icon on the TV remote controller or press the Home button and then select settings.
  • Select Apps > See all apps (Android 9 or later) or Apps (Android 8.0 or earlier)
  • Select HBO Max app
  • Select Clear cache then OK.

Fire TV:

  • From the Home screen, select ‘Settings’
  • Select Applications > Manage Installed Applications, and select HBO Max app
manage installed applications on Fire TV
  • Click on ‘Force Stop’, and then ‘Clear Data’
  • When prompted to delete app data, select ‘Clear Data’ again.

Android Phone:

  • Open Settings and click on Apps.
  • Look for HBO Max on the list of installed applications on your device and select it.
  • Select on Storage and click ‘Clear Data’ and ‘Clear Cache’.

iPhone or iPad:

  • Open Settings
  • Tap your name/device name
  • Select iCloud
  • Select ‘Manage Storage’
  • Look for the HBO Max app, click on it.
  • Click on ‘Delete Data’, then click on ‘Delete’ to confirm.

Some devices don’t offer the option to clear the app cache. Instead, what you can do is power cycle them as I have explained earlier and that will also cache files for all apps. Alternatively, you may have to delete/uninstall the app, then reinstall them on such devices.


8. Uninstall the App and Re-install

Another proven way to fix a buffering or freezing HBO Max app is to uninstall the app and re-install it again. 

Now, let me show you how to do this on Apple TV, Roku TV, Fire TV, Android TV, Samsung TV and LG TV.

Apple TV:

  • Go to the Settings menu and select General.
  • Go to Manage Storage.
  • Now, look for HBO Max app, and select the Trash icon next to it.
  • Once uninstalled, restart your Apple TV
  • Now, go ahead and reinstall it from the app store.

Roku TV:

  • On the Home Screen, click on ‘My Channels’
  • With your remote controller, hover on HBO Max channel
  • Press the * (star) button on the remote to bring up the options menu
  • Select ‘Remove channel’ and then, click on ‘Remove’ to delete the channel
  • Next, restart your Roku device.
  • Now, go back and reinstall HBO Max app on Roku channel store

Fire TV:

  • On your Fire TV remote, press and hold down the Home button and select “Apps”
  • On the “Your Apps & Games” page, highlight HBO Max app.
  • While your app is highlighted, press the menu button on your Fire TV Stick remote (the button with three horizontal lines on it)
  • In the menu that opens, choose “Uninstall” and select “Uninstall” again in the prompt.
  • Now, restart your Fire TV
  • Go back to the app store and reinstall HBO Max app

Android TV:

  • From the Android TV Home screen, go to settings.
  • Select “Apps”.
  • Under “Downloaded apps”, select HBO Max app
  • Select “Uninstall”
  • Now, restart your Android TV
  • Open the Google Play store on your Android TV, search for HBO Max app and reinstall it

Samsung TV:

  • Click on the Home button on your Samsung TV
  • From the home screen, navigate to the button menu and click on ‘Apps’
  • Click on the Settings icon at the top right corner of the apps page
  • Scroll until your find HBO Max app icon, click on ‘Reinstall’ under it.
  • Once re-installed, restart your Samsung TV, go to the apps page and open the HBO Max app.

LG TV:

  • On the Home menu panel, scroll all the way to the right until you see the edit button (pencil icon). This will switch the app panel to edit mode.

click on edit icon

  • Scroll to the app you intend to uninstall and navigate to the ‘X’ icon floating on it. Click on it.
  • You will get a prompt asking you if you want to delete the app, click on ‘OK’ to remove the app.

Now, to re-install the app on your LG smart TV:

From the Home menu, select LG Content Store. Browse to the Search box on the LG Content Store to find a new app, and type in ‘HBO Max’. Scroll to the apps category, select the app and click on Install. Once installed, click on Launch. 


9. Clear Out Storage or Memory Space

Another reason why apps like HBO Max may crash is having insufficient storage or memory on your streaming device. In this case, you simply need to delete/uninstall some apps that you don’t really use on your device. 

This applies to apps on your smart TV, mobile phone or laptop. 

You can install apps by following the procedures shown in the previous tip. 

Also, if you are streaming on your mobile phone or laptop, you can close background running apps to free up memory (RAM) space which may cause apps to crash. 


10. Update DNS Server Settings

Another way to fix HBO Max that keeps freezing or buffering is to change your DNS server in the network settings. In this case, you need to switch the primary and secondary DNS servers to Google’s IP addresses.

You can do this directly on your router, smart TV, computer or phone. In most cases, changing your DNS server on the router will do the trick.

However, if it doesn’t or you are not connected to a router, then you need to change it directly on your smart TV, computer or phone.

Therefore, I will show you how to change DNS server on your router, Windows PC, MacOS PC, Samsung TV, LG TV, Apple TV, Fire TV, Vizio TV and mobile devices (in that order)

Changing DNS Server on Router:

  • While connected to your network router, access your router dashboard by visiting the login URL. You can find this on the router manual or on your router. Some of the links can be found below:
    • Linksys – http://192.168.1.1
    • D-Link/Netgear – http://192.168.0.1
    • Belkin – http://192.168.2.1
    • ASUS – http://192.168.1.1/
    • AT&T U-verse – http://192.168.1.254
    • Comcast – http://10.0.0.1
  • Depending on the manufacturer of the router, look for DNS settings on the web interface. If you are having trouble finding the DNS server settings, check the router’s manual or search on Google for how to change DNS server for your router’s brand.

change DNS servers

  • Under DNS server 1 (or primary DNS), input 8.8.8.8
  • Under DNS server 2 (or secondary DNS), input 8.8.4.4
  • If there are options to input DNS server 3 and 4, leave them empty
  • Save the settings

Now, try to access HBO Max app or via the website, and it should start working.

Changing DNS Server on Windows PC:

If you are trying to access HBO Max using Chrome browser or the app on your Windows PC and it’s not loading/working, then you can also fix it by changing the primary DNS server to 8.8.8.8 and secondary DNS server to 8.8.4.4 on your Windows PC.

Here’s how to do that:

  • Go to Control Panel > View network status and task

view network status and task

  • Click on the connected network

click on active connected network

  • Select ‘Properties’

click on properties

  • Double click on ‘Internet Protocol Version 4 (TCP/IPv4)’

double click on Internet Protocol Version 4

  • Now, tick the box that shows ‘use the following DNS server addresses’. Next, enter 8.8.8.8 under ‘Preferred DNS server’, and 8.8.4.4 under ‘Alternative DNS server’

enter DNS server manually

  • Click on ‘OK’ to save it.

Changing DNS Server on Mac OS:

  • To change DNS server on your Mac, go to Apple menu > System Preferences

click on system preferences

  • Click on Network

click on network

  • Select the network service you are connected to in the list, then click on ‘Advanced’

click on advanced

  • Switch to the DNS tab.

switch to DNS tab

  • If there’s a lock at the bottom left of the Network pane, click it to unlock the preference pane.
  • Click the Add button at the bottom of the DNS servers list. Enter 8.8.8.8 on the first line and 8.8.4.4 on the second line.

enter DNS server manually

  • Click on ‘OK’ button, then ‘Apply’

click on apply

Changing DNS Server on Samsung TV:

  • Go to Settings with your Samsung TV remote controller.
  • From the settings page, click on the General tab

click on general settings tab

  • Click on Network 

select network settings

  • Next, select Network Status

click on network status

  • Under your connected network, click on IP Settings

select IP settings

  • Select the option to set DNS manually
  • Finally, edit the DNS Server and change it to 8.8.8.8

enter DNS server manually

  • Finally, click on OK button
  • Wait for it to be reconnected to the new DNS server and then restart your smart TV.

Changing DNS Server on LG Smart TV:

  • Press the Home/Start button on your LG TV remote to show the launcher bar
  • Click the Settings icon at the top right corner
  • Click All Settings option at the bottom right corner

all settings icon

  • Click on Network from the left bar options
  • Select any of the networks that you are currently connected to (either wireless Wi-Fi network or wired ethernet network). The network must be showing connected to the internet at this point.

connected network settings

  • Now, we will edit the network settings.

edit advanced network settings

  • Uncheck the option that says Set Automatically
  • Then, edit the DNS Server and change it to 8.8.8.8

server dns settings

  • Click on Connect

Wait for it to be reconnected to the new DNS server and then restart your smart TV.

Changing DNS Server on Apple TV:

  • From the Apple TV main menu, select “Settings”
  • Go to General > Network
  • Select “Ethernet” or your Wi-Fi network, depending on which you are connected to.
  • Select “Configure DNS” and choose “Manual”
  • Now, change the DNS addresses to 8.8.8.8
change DNS server on Apple TV
  • Restart your TV and open the HBO Max app again.

Changing DNS Server on Fire TV:

  • Go to Settings > My Fire TV > About > Network and take a picture of all the current settings or write it down (you will need the values later)
  • Now, go to Settings > Network and select your Wi-Fi network
  • Click the menu button (☰) on the remote to forget this network
  • Click on the connection again and enter your network password (SSID). Instead of clicking connect, click on ‘Advanced’.
  • Enter the “IP address” and “Gateway” values you had screenshot or noted down in the first step
  • For “Subnet Mask” there can be a few options: enter 24 if the Subnet Mask value you noted in Step 1 was 255.255.255.0, or 32 if the “Subnet Mask” value was 255.255.255.255. Click on “Next”
  • Enter 8.8.8.8 as DNS 1 and 8.8.4.4 as DNS 2
enter DNS value 1 on Fire TV
  • Save the settings
  • Now, restart your Fire TV, make sure it’s connected to the same network and open HBO Max app again.

Changing DNS Server on Vizio TV:

  • Click on the Menu button on your TV remote and go to Network > Manual Setup.

network manual setup

  • Under Pref. DNS server, enter 8.8.8.8
  • Under Alt. DNS server, enter 8.8.4.4

enter DNS server manually

  • Click on ‘Save’ check the network connection again.

Also, you can do the same thing on your Android or iPhone.

Once the DNS has been changed, restart your device so that it reconnects to the new DNS server. Then, open up the HBO Max app and the freezing should stop. 


11. Troubleshoot Network Connection

I mentioned earlier that power cycling your network router can help fix potential network connection issues.

However, if you have tried all that I have mentioned so far (applicable to your scenario) and HBO Max still buffers or freezes, then you need to take the network connection troubleshooting a step further. 

There are three things you can do here:

  • Reduce activity on your network connection: If there are other devices connected to your network router, these devices may be using up a large amount of the network bandwidth, thereby slowing down your network. Therefore, try disconnecting other devices that are connected to your network and see if that fixes the issue.
  • Connect to a different network router: If HBO Max stops freezing or buffering after switching to a different network connection, then you know for sure that the issue is with your network connection. On the other hand, if nothing changes, then the issue likely has nothing to do with your network connection or (maybe the alternative network connection is also not fast enough).
  • Try an ethernet cable: Some users have reported that switching to an ethernet cable has fixed the freezing or buffering issue for them. This is not surprising since hardwired connections are generally faster than Wi-Fi connections. 

In most cases, if other apps run smoothly on your streaming device even at high quality, then it’s not likely to be an issue with network connection. 


12. Switch to Dolby Output

Some shows on HBO Max support Dolby 5.1 output. If a show or movie is available in Dolby Digital, you’ll see 5.1 in the description.

It has been noticed that when you open such videos on HBO Max without enabling Dolby output on your smart TV, the app will start to freeze or buffer. 

My guess is that HBO Max app is struggling to decode the audio like most other apps easily do even when Dolby output is not activated. 

To get around this, you need to enable Dolby output on your smart TV if it is supported. 

Here’s how to enable Dolby output on Samsung TV:

Navigate to Settings, select ‘Sound’, select ‘Expert Settings’, and then select ‘Digital Output Audio Format’. On the output audio format settings page, select Dolby output.

Once done, go ahead and open the show again on HBO Max and you should not experience any app buffer or freeze. 

Now, the next 3 fixes apply only to those streaming HBO Max on web browsers on their PC and mobile devices. If that’s not the case for you, skip to the next tip that applies to you after those. 


13. Clear Out Browser Cookies and Cache

Just like cache files can cause HBO Max to freeze, buffer or crash on smart TVs, it can also cause issues on mobile phone or PC when you are streaming from a web browser.

Again, you just need to clear the browser cache and cookies. Here’s how to do that:

On Google Chrome Browser

Chrome browsers include Chrome, Firefox, Opera mini, Brave e.t.c. Here’s how to clear your cache and cookies:

  • Go to Settings > History, or press CTRL + H on your Windows keyboard (CMD + H on MacOS)
  • Click on ‘Clear browser data’

clear browsing data on chrome

Once cleared, login back to your HBO Max account and see if the streaming issue has been resolved.

On Safari Browser

Follow the procedures below clear your history and cache on Safari browser:

  • Click on Safari > Clear History…

clear safari history

  • Select a range (preferably All history)
  • Click on Clear history

Once done, HBO Max should stop freezing or buffering if the issue is coming from corrupt cache files. Otherwise, move to the next tip. 


14. Switch to a Different Browser

Some users have complained about HBO Max freezing, buffering or crashing while streaming, but happens only on particular browser.

use a different web browser

For example, a user on Apple discussion forum reported that the issue only happened while using Safari on iMac while there was no issue while streaming on Google Chrome. 

I have also seen some similar browser-specific issues with streaming issues like this and others in the past on Reddit and other forums. 

Therefore, if you are trying to stream on a particular web browser, try to switch to another web browser and see if the issue persists or not. 


15. Disable VPN and Ad Blockers

If you are using VPN or ad blocker for whatever reason, it can affect streaming on HBO Max. So, you have to disable VPN (whether browser extension or connected to network router) or ad blockers. 

Here’s how to do disable VPN and ad blocker extensions on Google Chrome and Safari browser:

On Google Chrome

  • Click on the menu button (3 dots at the top right corner of your browser)
  • Go to More Tools >> Extensions
  • If you find any extension suspicious, click on the Remove button.

disable ad blocker

On Safari Browser

  • Click on Safari from your top menu bar
  • Next, click on Preferences…

select safari preferences

  • Switch to the Extensions tab

safari extensions tab

Unless you have added an extension intentionally in the past, your extension list should be empty as seen in the image above. Otherwise, go ahead and remove any unusual extension on the tab page.


16. Check If HBO Max Server is Down

Sometimes, HBO Max streaming server can be experience a downtime. In such cases, the issue is a general one and there is nothing you can do from your end to fix it. 

This can cause various issues like apps freezing, buffering, stuttering or even crashing during use. 

When this happens, the support team may post it on their social media like the one below, notifying the users about being aware of the issue.

HBO Max server down

Therefore, you may want to check or report on their social media platform when you experience such streaming issues. 

Alternatively, you may use online tools like down detector to check if there are reports of HBO Max server being down (either globally or in certain locations only). 


17. Use an External Streaming Device with TV

Some users (especially Samsung smart TV users who have general complained about the freezing issue) were able to get around the issue by using a streaming stick like Fire stick or Roku stick or gamming console (like PlayStation 5) with their smart TV to stream HBO Max.

Roku and amazon firestick

I understand that this is more of a workaround rather than an actual fix.

However, since there seem to be some kind of issue with HBO Max app especially on Samsung tizenOS smart TVs (including the most recent models), this might be the only way to fix the issue for such users. 

For Roku, Amazon Fire TV, Chromecast and other supported USB stick streaming devices, you need to plug the streaming device to your TV’s HDMI port, switch your TV source to the HDMI port you’ve plugged into and the streaming device should be running.

Depending on which of the streaming devices you choose to use, you can simply add HBO Max channel on it under the apps/channel section either by using the search icon or voice search prompt (on Chromecast and Amazon Fire TV).

With HBO Max app installed on the streaming device and the streaming device plugged into your smart TV, you can easily stream HBO Max on your Samsung TV without any issue.


18. Cast HBO Max from Phone/PC to TV

Another quick workaround is to cast HBO Max app from your phone or PC to your TV. However, this obviously only applies if you are only experiencing the issue when streaming on HBO Max on your smart TV. 

However, if you experience streaming issues on your mobile phone or PC (app or web browser), then there is no way to use this method. 


19. Contact HBO Max Support

If you have followed all the troubleshooting tips above, HBO Max should no longer be freezing or buffering. However, if you are still experiencing streaming issues, the only thing left to actually contact HBO Max support for further assistance.

You can also use any of their social media handles to get in touch with them.

If you found this guide helpful, let me know which of these tips fixed the issue for you in the comment section below. 

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