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AMC App Not Working / Stuck Loading (8 PROVEN Fixes!) in 2022

If AMC app is not working on your Apple TV, Fire TV, Roku TV, Android TV, iOS or Android mobile device, then you are not alone. A lot of users have complained about various issues that they have come across while trying to use AMC or AMC+ app.

AMC app not working fix

From AMC app being stuck on loading screen, being unable to login, ‘error code 400’ (loading video failed), error code 500 (‘internal server error’), playback issues to even crashing totally, there is an endless list of error messages and issues with the app across all devices.

In this guide, I am going to show you 8 proven way to fix AMC app on Apple TV, Fire TV, Roku TV, iPhone and Android devices quickly.

Without any further ado, let’s dive right in!

AMC App Not Working / Stuck Loading

If AMC app is not working, restart or power cycle your streaming device and open the app again. If it’s still not working, clear the app cache, update the app, delete and reinstall the app, update the system software for streaming device, change DNS server.

Now, I will show you step-by-step how to do all these and many more to help you get AMC app to work on your streaming device.

1. Restart or Power Cycle Your Device

A simple restart can fix a lot of streaming issues on all streaming apps, and AMC is not an exclusion to that. Even better than a simple restart, is to actually power cycle your device.

Depending on the device you are using, both of these can help you fix AMC app unresponsiveness, continuous spinning on loading screen, crash, lag or different error codes while streaming.

So, if AMC app is not working on your Android, iPhone or iPad or TV, simply restart it. However, if you are trying to use the app on your smart TV, it’s better you take it a step further and just power cycle it.

Here’s how to power cycle your smart TV:

  • Turn off the TV
  • Unplug your TV from power outlet (it’s not a power cycle if you don’t unplug it)
  • NOTE: If you are using a streaming stick like Apple stick, Fire stick or Roku stick on your smart TV, just unplug the TV and not the stick. 
  • Leave it unplugged for 30 seconds
  • While unplugged, press and hold the power button on your TV for 30 seconds (if your TV does not have a power button, you can skip this step). 
  • Plug the TV back into the power outlet and restart AMC app.

If that fixed the issue for you, great! Otherwise, move to the next tip.


2. Clear AMC App Cache

While streaming, temporary cache files build up and are stored on your streaming device. Sometimes, these cache files become corrupt and get in the way when you try to use the app again.

As a result, clearing AMC app cache files on your streaming device can help you fix the streaming issue very quickly. Depending on the device you are trying to use AMC app on, the procedure to do this will be different.

Here’s how to clear AMC app cache on various streaming devices:

Fire TV:

  • From the Home screen, select ‘Settings’
  • Select Applications > Manage Installed Applications, and select AMC app

manage installed applications on Fire TV

  • Click on ‘Force Stop’, and then ‘Clear Data’
  • When prompted to delete app data, select ‘Clear Data’ again.

Roku TV:

  • First, select the Home tab
  • Now, press the ‘Home’ button on your TV remote 5 times
  • Next, press the ‘Up arrow’ ⬆️ button on your remote once
  • After that, press the ‘Rewind’ ⏪ button twice
  • Then, press the ‘Fast forward’⏩ buttontwice

clear roku tv cache

This should also fix the AMC error codes “-5 no valid bitrates; error code -6 protected content license” on Roku devices.

Android TV:

  • Go to Settings screen. To do that, press the settings icon on the TV remote controller or press the Home button and then select settings.
  • Select Apps > See all apps (Android 9 or later) or Apps (Android 8.0 or earlier)
  • Select AMC+ app
  • Select Clear cache then OK.

Android Phone:

  • Open Settings and click on Apps.
  • Look for AMC on the list of installed applications on your device and select it.
  • Select on Storage and click ‘Clear Data’ and ‘Clear Cache’.

iPhone or iPad:

  • Open Settings
  • Tap your name/device name
  • Select iCloud
  • Select ‘Manage Storage’
  • Look for the AMC app, click on it.
  • Click on ‘Delete Data’, then click on ‘Delete’ to confirm.

Samsung TV:

  • To clear AMC+ cache on Samsung TV, go to the settings by clicking on the settings button on your remote controller or the settings icon on the home screen

click on main settings icon

  • Click on the ‘Support’ tab

click on support tab on Samsung TV

  • Select ‘Self Diagnosis’ tab

click self diagnosis option

  • Click on ‘TV device manager’

click TV device manager

  • On the next page, click on ‘Clean Now’ buttons under ‘Memory Boost’ and ‘Clear Running Apps’

clean app memory on Samsung smart TV

  • Once cleaned, click on ‘Show App List’ under ‘Manage storage’
  • On the next page, scroll through the app list until you find AMC+, click on ‘View details’ under the app.
  • Finally, click on ‘Clear Cache’.

Some devices don’t offer the option to clear the app cache. Instead, what you can do is power cycle them as I have explained earlier and that will also cache files for all apps. Alternatively, you may have to delete/uninstall the app, then reinstall them on such devices.


3. Update AMC App

Like many software apps, AMC app becomes outdated with time and the team releases new versions usually with improvements while also fixing bugs in the older versions.

Therefore, if AMC app is not working or is stuck on loading screen on your streaming device, go ahead and update the app.

Here’s how to update AMC+ app on various streaming devices and get it to start working again:

Apple TV:

  • Open the App Store app on your Apple TV (this is the app on your home screen that looks like a blue “A”)
  • Scroll up and select the magnifying glass icon
  • Next, search for AMC or AMC+ app.
  • Select the app and select ‘Update’ (if you don’t see this option, it means the app is up to date)

Fire TV:

  • From the Home screen, select Apps (three squares and a plus sign) to the far right of the horizontal menu.
  • Highlight AMC app (don’t select it).
  • On your Fire TV remote, press the button with three horizontal lines on it and select ‘More Info’.
  • If an update is available, select ‘Update’ beside the Open button.

Roku TV:

  • On your Roku’s home screen, scroll to AMC app and highlight it
  • While highlighted, press the star button on your Roku remote
  • Select ‘Check for updates’ from the pop-up.
  • If there’s an update available, it’ll download and install right away.

Android TV:

  • On your Android TV, open Google Play store.
  • Click on your profile icon in the top-right of the screen.
  • Select Manage apps and games.
  • Select Updates.
  • Select AMC app to update it or select Update all.

Samsung TV:

  • Click on the Home button on your Samsung TV to go back to the Home screen
  • From the home screen, navigate to the button menu and click on ‘Apps’

click on Samsung TV apps icon

  • On the apps screen, navigate and click on AMC+ app icon
  • On the AMC+ app description page, you will find ‘Update App’ button if your AMC app is not the latest version. In that case, go ahead and update it. Otherwise, you will find the ‘Open’ button.

On the same page, you will also find details showing the latest version number of the app and installed version number currently installed on your TV just below the Update/Open button. If they match, then you have the latest version installed. 

Once the app is updated to the latest version, AMC+ app should start working and you shouldn’t have any issue accessing contents.


4. Update Streaming Device OS

Other than the AMC app, streaming devices themselves have the system software – Android OS on Android TV and phones, iOS on iPhone and iPads, tvOS on Apple TV, Fire OS on Fire TV, Roku OS on Roku TV, SmartCast on Vizio TV or tizen OS on Samsung smart TVs.

If the system software for your streaming device needs an update, you may start experiencing issues with AMC app. As a result, you simply have to update the system software and the issue will be fixed.

Here’s how to update the system software for various streaming apps:

Apple TV:

  • For Apple TV 4K or Apple TV HD, go to Settings > System > Software Updates and select Update Software.
  • For Apple TV (3rd generation), go to Settings > General > Software Updates and select Update Software.
  • If there’s an update, select Download and Install.
  • Wait for your Apple TV to download the update.
  • Don’t disconnect or unplug your Apple TV until the update completes.

Fire TV:

  • Go to Settings on your Fire TV.
  • Select My Fire TV.
  • Select About.
  • Select Check for System Update.
  • If there’s an available update, go ahead and download it. Then, allow it to be installed and make sure the process is not interrupted until the update is done.

Roku TV:

  • Click on the Home button on your Roku device remote
  • Select Settings > System > System Update
  • Click on Check Now to manually check for any update

roku os update

Android TV:

  • Press the HOME button on the remote.
  • Select the Apps icon.
  • Select Help.
  • Select System software update.
  • Select Software update.

Samsung TV:

  • To update your Samsung TV software, go to Settings, click on the Support tab and select Software Update.

Samsung TV software update

Finally, click on ‘Update Now’.

click on update now

You can also update the system software for your mobile devices (iPhone, iPad or Android phone) under the settings on your phone.

Once updated, AMC app should start working without any issue.


5. Delete & Reinstall AMC App

If AMC app is not working or stuck trying to load, you can also fix it by simply deleting the app, restarting your streaming device and reinstalling the app after the restart.

This will also fix error messages like:

  • “Oops an error has occurred try again later”
  • “There is no season in the show”
  • “Oops! Something went wrong on our end. We’re having trouble playing this content right now”

Depending on the streaming device you are using, the procedure to remove and reinstall AMC or AMC+ app may vary.

Apple TV:

  • Go to the Settings menu and select General.
  • Go to Manage Storage.
  • Now, look for AMC app, and select the Trash icon next to it.
  • Once uninstalled, restart your Apple TV
  • Now, go ahead and reinstall it from the app store.

Roku TV:

  • On the Home Screen, click on ‘My Channels’
  • With your remote controller, hover on AMC channel
  • Press the * (star) button on the remote to bring up the options menu
  • Select ‘Remove channel’ and then, click on ‘Remove’ to delete the channel
  • Next, restart your Roku device.
  • Now, go back and reinstall AMC app on Roku channel store

This will also fix the “error codes -5 no valid bitrates; error code -6 protected content license” while trying to use AMC on Roku TV.

Fire TV:

  • On your Fire TV remote, press and hold down the Home button and select “Apps”
  • On the “Your Apps & Games” page, highlight AMC app.
  • While your app is highlighted, press the menu button on your Fire TV Stick remote (the button with three horizontal lines on it)
  • In the menu that opens, choose “Uninstall” and select “Uninstall” again in the prompt.
  • Now, restart your Fire TV
  • Go back to the app store and reinstall AMC app

Android TV:

  • From the Android TV Home screen, go to settings.
  • Select “Apps”.
  • Under “Downloaded apps”, select AMC+ app
  • Select “Uninstall”
  • Now, restart your Android TV
  • Open the Google Play store on your Android TV, search for AMC app and reinstall it

Samsung TV:

  • Click on the Home button on your Samsung TV
  • From the home screen, navigate to the button menu and click on ‘Apps’
  • Click on the Settings icon at the top right corner of the apps page
  • Scroll until your find AMC+ app icon, click on ‘Reinstall’ under it.
  • Once re-installed, restart your Samsung TV, go to the apps page and open the AMC+ app.

Now, AMC should start working and you shouldn’t experience any of the issues again.


6. Change DNS Server in Network Settings

If AMC app is not working, another way to fix it is to change your DNS server in network settings. In this case, you need to switch the primary and secondary DNS servers to Google’s public DNS.

You can do this directly on your router, on your computer or phone. In most cases, changing your DNS server on the router will do the trick across all devices connected to your router network.

Moreover, Roku does not allow you to change DNS manually.

Changing DNS Server on Router:

  • While connected to your network router, access your router dashboard by visiting the login URL. You can find this on the router manual or on your router. Some of the links can be found below:
    • Linksys – http://192.168.1.1
    • D-Link/Netgear – http://192.168.0.1
    • Belkin – http://192.168.2.1
    • ASUS – http://192.168.1.1/
    • AT&T U-verse – http://192.168.1.254
    • Comcast – http://10.0.0.1
  • Depending on the manufacturer of the router, look for DNS settings on the web interface. If you are having trouble finding the DNS server settings, check the router’s manual or search on Google for how to change DNS server for your router’s brand.

change DNS servers

  • Under DNS server 1 (or primary DNS), input 8.8.8.8
  • Under DNS server 2 (or secondary DNS), input 8.8.4.4
  • If there are options to input DNS server 3 and 4, leave them empty
  • Save the settings, restart your streaming device and open AMC app again

Now, let’s look at how to change DNS server on some streaming devices and smart TVs.

Apple TV:

  • From the Apple TV main menu, select “Settings”
  • Go to General > Network
  • Select “Ethernet” or your Wi-Fi network, depending on which you are connected to.
  • Select “Configure DNS” and choose “Manual”
  • Now, change the DNS addresses to 8.8.8.8

change DNS server on Apple TV

  • Restart your TV and open the AMC app again.

Fire TV:

  • Go to Settings > My Fire TV > About > Network and take a picture of all the current settings or write it down (you will need the values later)
  • Now, go to Settings > Network and select your Wi-Fi network
  • Click the menu button (☰) on the remote to forget this network
  • Click on the connection again and enter your network password (SSID). Instead of clicking connect, click on ‘Advanced’.
  • Enter the “IP address” and “Gateway” values you had screenshot or noted down in the first step
  • For “Subnet Mask” there can be a few options: enter 24 if the Subnet Mask value you noted in Step 1 was 255.255.255.0, or 32 if the “Subnet Mask” value was 255.255.255.255. Click on “Next”
  • Enter 8.8.8.8 as DNS 1 and 8.8.4.4 as DNS 2

enter DNS value 1 on Fire TV

  • Save the settings
  • Now, restart your Fire TV, make sure it’s connected to the same network and open the AMC app again.

Samsung TV:

  • Go to Settings with your Samsung TV remote controller.
  • From the settings page, click on the General tab

click on general settings tab

  • Click on Network 

select network settings

  • Next, select Network Status

click on network status

  • Under your connected network, click on IP Settings

select IP settings

  • Select the option to set DNS manually
  • Finally, edit the DNS Server and change it to 8.8.8.8

enter DNS server manually

  • Click on OK button.
  • Wait for it to be reconnected to the new DNS server and then restart your smart TV.
  • Finally, open the AMC app again and it should start working without any issue.

Android TV:

  • Go to Settings with your remote control.

click on Android TV settings icon

  • Click on Network

click on network

  • Under Network settings, select the Wi-Fi network/ethernet you are connected to

click on connected network and internet

  • Under the connected network, scroll down and click on IP Settings (Take note of your IP address)

click IP settings

  • Now, switch it from DHCP to Static

switch IP settings to static

  • On the next page, enter your IP address. Click on next arrow.

enter IP address

  • Now, on the gateway, enter your IP address again. Click on next arrow.

enter gateway IP

  • Set Network prefix length to 24.

set network prefix length to 24

  • Under DNS 1, change it to 8.8.8.8

enter DNS 1

  • Finally, change DNS 2 to 8.8.4.4. Click on next arrow.
  • Now, you settings will be saved.

network settings saved successfully

  • Go back to your network and wait for it to be reconnected to the new DNS server and then restart your Android OS smart TV.
  • Now, go back to the apps page and open AMC app.

Vizio TV:

  • Click on the Menu button on your TV remote and go to Network > Manual Setup.

network manual setup

  • Under Pref. DNS server, enter 8.8.8.8
  • Under Alt. DNS server, enter 8.8.4.4

enter DNS server manually

Also, you can do the same thing on your Android or iPhone.


7. Check Your Internet Speed

Slow internet connection or an inconsistent connection can impact streaming and cause AMC app to not work. For the best possible experience while streaming on AMC or AMC+, the recommended speed is at least 3Mbps.

Therefore, you need to check your internet speed to see if it is fast enough. You can do that by simply visiting fast.com.

check internet speed

If your network speed is fast enough, then move to the next step. Otherwise, AMC app might just be stuck on loading screen without showing any content or you might see an error message like “Oops an error has occurred try again later” among others.

In that case, here are a few things you can do:

  • Restart your network router
  • Switch to a faster network connection
  • Use a dual-band router, and switch to the 5.0GHz band
  • Switch to hardwired ethernet connection instead of Wi-Fi
  • Restart your streaming device i.e phone, PC, smart TV or streaming stick

If you have a Roku TV, you can check the network and signal strength on your Roku device.

  • To do that, go to Settings > Network > About, and see if it’s showing ‘Connected’ or not. 
  • On the same page, you will find the signal strength, is it showing ‘Poor’, ‘Good’ or ‘Excellent’?

Roku TV network settings

If the network is not connected or the signal strength is poor, this might be the reason why your Roku device is lagging when streaming. 

  • Finally, click on Check Connection.

You Roku device will start checking your Wireless/Wired connection and Internet connection.

check network connection

Once the check is complete, you should see a prompt showing ‘Connection check was successful

connection check successful

If the connection check was not successful, check your network router and setup the connection again.

Now, try to login again to AMC app and see if the issue has been fixed. If not, move on to the next step.


8. Check If AMC Server Is Down

AMC streaming server can be down sometimes. In such instances, the issue is a general one from their servers and is not specific to you or your streaming device.

When this happens, you could experience a number of errors like:

  • “Loading video failed” (error code 400)
  • “Internal server error” (error code 500)
  • “Oops an error has occurred try again later”
  • “There is no season in the show”
  • “Oops! Something went wrong on our end. We’re having trouble playing this content right now”
  • Being unable to login
  • And many more.

In some cases like this, the support team may post an update on their social media pages. So, go ahead and check if there’s any such update on their social media handles.

In other cases, the server could be down and no such update will be posted.

You can also check if AMC app works on other streaming devices that are available to you. If it doesn’t, that’s another proof that it could be a general issue. 


9. Try It Again Later

Like I mentioned earlier, there could be a server issue that’s causing AMC app not to work on your streaming device. This could also be caused by too much traffic.

For example, a lot of users reported seeing the error “There is no season in the show” while trying to stream the finale episode of ‘Better Call Saul’. This was due to the large number of users that were trying to stream it at the same time.

Bottom Line

If AMC app is not working on your streaming device, there are a number of things that can be responsible for it. The same way, there are a number of proven ways to fix it as I have explained in this guide.

By following the tips in this guide, you should be able to fix the issue once and for all. However, if you have tried everything but AMC app is still not working, then it is most likely a server issue. In that case, all you can do is wait and try to access the contents later.

If you found this guide helpful, let me know which of these methods worked for you in the comment section.

1 thought on “AMC App Not Working / Stuck Loading (8 PROVEN Fixes!) in 2022”

  1. Uninstall and reinstall is only thing that currently works every time I want to watch amc+. If they do not fix it I am going to request my money back.

    Reply

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